Effective as of October 2, 2026
1. Data controller
- Legal name: INVERSIONES CASA GRANDE 1146 S.A.S.
- Trade name: Casa Grande 1146 Hostal
- Tax ID (NIT): 902.006.132-3
- National Tourism Registry (RNT): 278292
- Address: Cra. 10 #11-46, San Juan Nepomuceno, Bolívar, Colombia
- Email: casagrande1146hostal@gmail.com
- Phone: +57 322 578 5823
2. Legal framework
This policy is issued under Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and any rules that amend or complement them.
3. Data we collect
- Identification: name, ID type and number, nationality or country of origin.
- Contact: mobile phone and email.
- Stay: dates, number of guests, room and special requests.
- Payments: amount, payment method, transaction reference and receipts. We never store card numbers or security codes.
- Supporting documents: copies of documents the guest provides for check-in.
- Browsing: information collected by cookies (see the cookie policy).
4. Purposes
- Managing bookings, check-in, the stay and check-out.
- Completing the mandatory hotel registration (Hotel Registration Card with the Ministry of Commerce, Industry and Tourism) and reporting foreign guests to Migración Colombia (SIRE).
- Invoicing and meeting accounting and tax obligations.
- Contacting you about your booking by phone, WhatsApp or email.
- Handling requests, complaints and suggestions.
- Keeping the premises and our guests safe.
- Only if you separately agree: sending you offers and news from Casa Grande 1146 Hostal.
5. Data of children and adolescents
We only process the data of minors needed for the mandatory hotel registration, provided by their parent or legal guardian, always respecting their best interests and fundamental rights.
6. Sensitive data
We do not ask for sensitive data. If you choose to share any (for example, a health condition or a dietary restriction so we can meet a request), it is voluntary and we will only use it for that purpose.
7. Your rights
As the data subject you may:
- Access, update and correct your data.
- Request proof of the authorization you gave us.
- Be informed, on request, of how your data has been used.
- Withdraw your authorization or ask us to delete your data, unless we are legally required to keep it.
- File complaints with the Superintendence of Industry and Commerce (SIC) after submitting your request to us.
- Access your data free of charge.
8. Requests and complaints
Email us at casagrande1146hostal@gmail.com, call +57 322 578 5823 or visit us at Cra. 10 #11-46, San Juan Nepomuceno, Bolívar, Colombia. Include your name, ID, what you are requesting and how you want to receive the answer.
- Requests: answered within 10 business days, extendable by 5 more business days with notice of the reason.
- Complaints (correction, update, deletion or non-compliance): answered within 15 business days, extendable by 8 more business days. If a complaint is incomplete we will ask you to complete it within 5 days; after 2 months without a reply it will be considered withdrawn.
9. Service providers and data transfers
We rely on providers that process data on our behalf: web hosting (Hostinger), email, payment gateway (Wompi – Bancolombia), maps (Google) and messaging (WhatsApp). Some store information on servers outside Colombia. We only share what they need to provide their service and require them to protect it.
10. Security
We protect information with encrypted connections (HTTPS), role-based access to the booking system for authorized staff only, private storage of guest documents and a log of the actions taken in the system. Online payments are processed directly by the payment gateway.
11. Retention
We keep data for as long as our relationship lasts and for the time required by accounting, tax and tourism regulations. After that we delete or anonymize it.
12. Effective date and changes
This policy is effective as of October 2, 2026. If we change it, we will publish the new version on this page.
