Effective as of October 2, 2026
1. Who we are
Casa Grande 1146 Hostal is a lodging establishment operated by INVERSIONES CASA GRANDE 1146 S.A.S., tax ID (NIT) 902.006.132-3, National Tourism Registry 278292, located at Cra. 10 #11-46, San Juan Nepomuceno, Bolívar, Colombia. Contact: casagrande1146hostal@gmail.com · +57 322 578 5823.
2. Bookings
Your booking is confirmed once we confirm it in writing (email or WhatsApp) and receive a deposit of 20% of the total. The balance is due no later than check-out.
3. Rates and taxes
Rates are in Colombian pesos and include VAT where applicable. Non-resident foreign guests may be exempt from VAT by presenting their passport and entry record, under current tax rules. If a company that acts as a withholding agent pays, it may deduct the corresponding withholding tax (retención en la fuente).
4. Payments
You can pay through the methods we indicate when you book (bank transfer, cash or online payment). Online payments are processed by the Wompi gateway (Bancolombia); we do not store card details. Electronic payments are subject to payment reversal in the cases set out in article 51 of Law 1480 of 2011.
5. Cancellations and no-shows
- You can cancel free of charge up to 3 days (72 hours) before arrival.
- If you cancel after that, the amount paid for the booking will not be refunded.
- If you do not arrive without cancelling (no-show), the applicable Colombian regulations will apply.
- Refunds are made through the same payment method, minus any fees charged by the financial institution.
6. Right of withdrawal
Bookings made remotely are governed by Law 1480 of 2011 (Colombian Consumer Statute). The right of withdrawal applies where appropriate under the applicable Colombian regulations.
7. Arrival and departure
- Check-in: 3:00 p.m. · Check-out: 1:00 p.m..
- On arrival, every guest must present an ID document (passport for foreigners) for the mandatory hotel registration.
- Minors must be accompanied by their parent or legal guardian, or have their written authorization.
8. Children
Children under 3 years old stay free, provided they share the existing bed with their parent or guardian. From that age they pay as an additional guest.
9. Your stay
- Extra consumption and services (minibar, laundry, food, etc.) are charged to the room account.
- Damage to the room or furniture will be charged at its repair or replacement cost.
- If you would like to bring a pet, please ask us before booking.
- Please respect other guests' rest and follow the staff's instructions.
10. Protection of children and adolescents
In compliance with Law 679 of 2001 and Law 1336 of 2009, we warn that the sexual exploitation and abuse of minors are punished under criminal and administrative law. We reject any form of commercial sexual exploitation of children and adolescents and do not allow minors to check in with anyone other than their parents or guardians without proper authorization. Reports can be made to ICBF hotline 141.
11. Requests, complaints and claims
Email us at casagrande1146hostal@gmail.com. We will reply within 15 business days. You may also contact the Superintendence of Industry and Commerce (www.sic.gov.co).
12. Personal data and governing law
Your data is processed under our data protection policy. These terms are governed by the laws of the Republic of Colombia and are effective as of October 2, 2026.
